Quick Response Quality Control (QRQC) in Field training

“Quality is not a matter of certifications or tools, but a matter of Management

This is an in field workshop, with practice in the shop floor with real processes

How to build a Lean Quality system

A major frustration for companies is the failure to definitely solve recurring problems,  even when implementing countermeasures, problems reappear.

Being able to solve these issues requires:

  • Skills to analyze in the shop floor in order to find the problem’s root cause

  • Get real  information from operators level to solve the problems fast.

  • Validate the factors that reproduce the problem

  • Verification methods that help keep any countermeasure

  • Develop actions to prevent future problems.

TPS House
Understand the QRQC Structure
Understand the QRQC Structure

Understand step by step how to build a quick & effective quality management

Team up with other professionals
Team up with other professionals

Share experiences and discuss with colleagues from different industries

Genba Activities
Genba Activities

We will practice the concepts directly on the host plant shop floor


Who should attend?

General Managers, Managers and Leaders in Quality, Manufacturing, Engineering and Lean departments.

Why to participate:

  • Understand the San Gen Shugi attitude
  • Explain the QRQC objectives, phases and tools
  • Practical application of the QRQC method using real problems in the plant
  • Understand how to deploy the QRQC method in your plant (meetings, follow up, indicators..)

QRQC Main benefits:

  1. Solve quickly and effectively problems, prevent occurrence.
  2. Develop in your team an attitude of reality based management & problem solving
  3. Use lessons learned for future projects to improve product and process quality.

Workshop objectives:

  1. Understand the San Gen Shugi attitude
  2. Explain the QRQC objectives, phases and tools
  3. Practical application of the QRQC method
  4. Understand how to implement the QRQC method in your plant

What is QRQC?

A structured approach to quickly answer to problems that occurs at our customer or internally, taking immediate countermeasures and analyzing to develop solutions that eliminate the recurrence of the problem.

QRQC Approach
QRQC - Approach Overview

Host Company: Inteva Products Salonta

About Inteva Products

Committed to the highest standard for quality, Inteva meets all customer requirements and expectations. The company is focused on total commitment toward the continuous improvement of products and processes. Inteva employs over 15,000 team members in 18 countries. Inteva World Headquarters is in Troy, Michigan.

Inteva Products Salonta Plant produces latches, window regulators and mechanical cables for several world class automakers. Salonta site has began its QRQC implementation since late 2016, achieving tangible benefits in performance, developing the teamwork to solve any kind of issue and continuously learning.


Our product lines include Closure Systems, Interior Systems, Motors & Electronics and Roof Systems, and we have more than 90 customers, including virtually all of the world’s leading global and regional automakers.

Plant Location
Worldwide Locations



Alfonso Felix

Senior Management & Leadership Consultant

Alfonso has accumulated +20 years of experience in the automotive industry serving in several functional areas and Top Management. He held several positions serving Mexico, Brazil, USA, Scotland and Japan. In functions like IT, Materials Management, Operations and Plant Management.

He has a proven record of Operational Excellence in his tenures as Plant Manager,  achieving awards like the Shingo Prize for manufacturing excellence and group’s best plant.

Extended Biography

Alfonso´s automotive experience includes 15 years working for American Axle and Manufacturing (AAM) and Nemak. Alfonso previously served as Technology Information Manager in a dairy company, where he was part of a systems culture transformation for the whole company.

Alfonso`s AAM`s plants won several Leadership and Productivity awards.

Alfonso has been working with the Shingo Prize and other Organizations for the last 7 years being part of several conferences, serving as speaker, and acting as a Shingo Prize evaluator.

He was part of 2010 Shingo Prize Japan study tour learning directly from several former Toyota Leaders.

Alfonso´s experience includes Launching 6 brand new plants for AAM and Nemak, being part of the Lean Culture establishment at the new plants from both companies.

He was part of the successful Production transition between USA and Mexico Plants for AAM that included 6 plants.

He worked as a supplier for GM, FCA, Ford, VW, Audi, Nissan, BMW and other OEM`s.

Bachelor of Computer Systems Engineering from ITESO in Guadalajara. Specialist in Education certified by ITESO.

Top Management Direction certified by IPADE. Japan Tour Lean Manufacturing and TPS studies with Utah University.

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